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Sustainability at Dolder Hotel AG and Dolder Eis & Bad AG

Dolder Hotel AG is a public limited company, founded in 1894, comprising the five-star Dolder Grand hotel, the four-star Dolder Waldhaus hotel (currently in interim use) and several smaller properties. Dolder Eis & Bad AG – consisting of Dolder Bad, Dolder Kunsteisbahn and Dolder Sportrestaurant – falls under the management system of Dolder Hotel AG on the basis of a service agreement and obtains various services and administrative resources from the Dolder Hotel AG. Both companies have a certified management system in accordance with ISO 9001:2015 and a sustainability management system certified according to the EarthCheck Company Standard.

For us, sustainability means responding to the demands of all stakeholders and points of view and striving for long-term solutions for social, environmental, and economic sustainability that go beyond mere compliance with legal requirements.

More details on our commitment to sustainability you will find in our Sustainability Statement.

Achieving our goals is a long-term and never-ending process that will require many changes. However, we are firmly convinced that our sustainability efforts are in the interest of both present and future generations.

For more information please contact sustainability@dolderhotelag.com.

The following sections show a selection of sustainability measures that we are systematically working on.

EarthCheck certified

EarthCheck is a global benchmark and certification programme for sustainable travel and tourism based on the principles of Agenda 21 for Sustainable Development. The aim of the EarthCheck certification programme is to provide companies with a framework for environmental and social sustainability.

Der EarthCheck Standard is recognised by the «Global Sustainable Tourism Council (GSTC)»

EarthCheck Certificat

Swisstainable Leading

We are proud being qualified for the highest level “Level III – leading” at Switzerland Tourism’s Swisstainable program.

This level is aimed at businesses that already have comprehensive and recognised sustainability certification. Consideration is given to certifications that cover all dimensions of sustainability and are regularly audited by third parties.

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Responsible Hotels of Switzerland

We are member of the Repsonsible Hotels of Switzerland

The Responsible Hotels of Switzerland is an alliance that brings the hotel industry’s leaders in ecological and social sustainability together in one group.

Each hotel lives by its own specific philosophy of ecological and social sustainability.

The Responsible Hotels of Switzerland are Switzerland’s sustainable hotels.

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NOW Sustainability

As a member of the NOW Force for Good Alliance, The Dolder Grand is part of an inspiring shift in the travel industry to take responsibility of their impact on communities and the environment, as well as raise the bar on accountability and transparency around sustainability with no greenwash allowed.

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ISO 9001:2015

Dolder Hotel AG and Dolder Eis & Bad AG each have an ISO 9001:2015 certified management system. This forms the basis for providing and further developing the necessary service and product quality within the unique infrastructural substance, thus ensuring the sustainable economic success of the two companies.

Certificate Dolder Hotel AG
Certificate Dolder Eis & Bad AG

 

Certificates

myclimate Cause We Care

With the “Cause We Care” initiative by myclimate our guests can promote climate protection both locally and globally by making a voluntary contribution. In return, we double the contribution. One part goes to high-quality international climate protection projects; the service booked is therefore climate neutral. We invest the other part in local sustainability measures.

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Madagascar: back to the green island

In order to reduce CO₂ and counter the rapidly deforestation on Madagascar we support the myclimate project in Madagascar. It includes the production and distribution of efficient cookers and environmentally friendly solar-powered cookers.  As a result, up to 269,621 t CO₂ are being reduced annuall

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Corporate Carbon Footprint

With the help of our partner myclimate, a greenhouse gas inventory was conducted for the Dolder Grand for the year 2021. The carbon footprint is based on the internationally recognised accounting and reporting standard of the GHG Protocol for companies and includes the climate-relevant greenhouse gases that fall under the operational control of a company. The GHG emissions accounted for in 2021 were approximately 2,843 t CO2-e. 2,400.5 t CO2-e were offset in climate protection projects.

 

Emission profile

myclimate Tourism Award

The Dolder Grand is the winner of the myclimate Award 2022, recognising the five-star hotel’s commitment to climate and environmental protection. “The Dolder Grand has been setting standards in the area of climate protection for many years. Particularly in the hotel industry, there is a need for renowned businesses that set a good example and act as a role model for others. Therefore, it was time for us to honour a pioneer like the Dolder Grand,” says Stephen Neff, CEO myclimate.

Media release

Geothermal system

Thanks to the geothermal system with 70 geothermal probes, which were sunk 152 metres into the ground, energy consumption was reduced by half – despite the doubling of the floor space due to the renovation from 2004 to 2008. This geothermal technology currently covers around 25% of our cooling requirements in summer and our heating requirements in winter.

 

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Efficiency through technology

We cover our electricity requirements in a CO2-neutral manner with 100% Swiss hydropower (certificate).

The building management system at the Dolder Grand regulates and controls energy consumption in a demand-oriented manner. Dolder Hotel AG also invests continuously in energy efficiency. For example, the pool water treatment system was updated in 2020. This also made it possible to optimise the energy efficiency of the swimming pool water treatment and save around 25,200 kWh of electricity per year. Furthermore, we are constantly investing in the conversion from halogen to LED lighting, which consumes around 84% less energy than the existing halogen lamps and also has a longer service life.

In 2022, we will also be implementing water-saving measures for the outdoor irrigation system and the regeneration of the geothermal probe field.

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Energy Agency for Industry (EnAW)

In collaboration with the Energy Agency for Industry (EnAW), the Dolder Grand has been successfully working since 2005 to reduce its CO2 emissions and energy consumption with individual measures and projects. In this way, over 1500 megawatt hours of energy can be saved annually. This corresponds to the approximate average consumption of around 70 single-family homes per year. CO2 emissions have been reduced by over 60%. For this commitment, the Dolder Grand has been awarded the EnAW efficiency label

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Sustainable living

Table and bed linen (organic Fairtrade Max Havelaar and OEKO-TEX© Standard 100) made of cotton and linen yarn from the EU. The table and bed linen is woven and manufactured by Leinenweberei Schwob AG, in Burgdorf BE.

By digitising the arrival and departure process, we save around 20,000 sheets of paper per year.

We use long-lasting potted indoor plants instead of cut flowers as decorative elements in the rooms.

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Culinary D-lights

Whenever possible, food products in our restaurants are “regional and seasonal first”.

The online table reservation tool TOCK ensures more reliable bookings and thus better food planning. This sustainably reduces food waste.

Elimination of plastic drinking straws, stirrers and sticks.

Offering breakfast dishes as individual portions for demand-oriented planning of food.

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Life Balance at the Spa

We use water dispensers and reusable bottles and glasses instead of bottled water in the fitness area. With this measure we save around 28,000 PET water bottles per year.

With Dr. Burgener Switzerland, we wirk with a skin care brand that reduces waste with unnecessary packaging. In addition, Dr. Burgener products are free of parabens and microplastics and are not tested on animals.

Another product line we are working with is Amala. Amala products are all 100% natural, non-toxic and GMO-free. The products bear the seal of NATRUE®, the European authority for natural body care products.

Wellnesswear from Back Label at our Spa Shop. Back Label the Wellnesswear is a 100% Made in Italy, slow fashion and carryover brand, certified ICEA/GOTS since the very beginning of its operations and B-Corp® since January 2021. Free from polyester or any other toxic substances, Back Label brings out the pureness of the natural fabric through an unprecedented sensorial experience on the body.

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Dolder Sports

For decades, this has been a prime destination for outdoor activities above the city of Zurich.

At the Dolder Bad, the two pools are heated CO2-neutrally by a solar-powered water heating system.

At the Dolder Sportrestaurant, we focus fully on regionality and work mainly with small producers. In this way, we keep the delivery routes short and support local producers and suppliers.

Thanks to the thermodynamic properties of ammonia, all buildings and the hot water for the catering and sports facilities can be heated in winter using the Dolder ice rink’s refrigeration system.

Our electricity needs are covered in a CO2-neutral way with 100% Swiss hydroelectric power (Certificate).

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SapoCycle

Since 2016, we have been donating our guests’ used soaps to the non-profit organisation SapoCycle. The soaps are recycled and distributed to families in need. In 2021, this amounted to 280kg of soaps.

Since January 2022, liquid soaps, conditioners and shampoos are also recycled.

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#DolderGreenChamps

With the “Swiss Green Champs” we would like to show you how even small everyday actions in and outside of work can have a positive impact on the environment. That is why we present to you here how the employees of the “Cause We Care” businesses (including the Dolder Grand) are committed to local sustainability. The “Swiss Green Champs” are employees of the “Cause We Care” partners who care about sustainability.

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D-Impact and D-Force Teams

To raise awareness and sensitize all employees for sustainability, two internal teams, D-Force and D-Impact, were founded in 2019. They act as multipliers and ambassadors for topics in the fields of environment, climate, and resource consumption.

The annual Forest Clean Up on Earth Day (22 April), as well as other volunteering work and actions are initiatives of the D-Impact Team.

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Employer Dolder Hotel AG

We find a heterogeneous group of employees both enriching and beneficial. We do not make distinctions based on age, skin colour, ethnicity or geographical origin, nor do we discriminate any kind of gender identity, sexual orientation or religious beliefs.

To promote diversity visibly, we have been successively expanding our cooperation with local non-profit organisations since 2018, with the aim of supporting disadvantaged people in their lasting integration into our society.

As a learning organisation, our goal is to optimally use the potential of our employees in accordance with their personal needs. We ensure the personal and professional development of our staff through a well-founded training and further education programme (internal and external), coaching and exchange programmes.

To foster health, we offer our employees free sporting activities, which are carried out by the fitness and personal trainers in the spa. Every Wednesday is “Vegan Wednesday” in the staff restaurant “Green”. At lunchtime, we offer exclusively plant-based dishes that day, with a special focus on seasonality and regionality.

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Apprenticeships

For us, catering to our guests’ every wish is a vocation, which is why we place particular value on training and apprenticeships. We only offer around five apprenticeship positions every year so that we can focus on providing each one of our apprentices with the support that they need. Our dedicated training staff help our young employees turn their initial interest into a solid foundation upon which they can build a successful career as a highly qualified expert in their field.

We see it as our duty to the future of the industry to not only provide our apprentices with the requisite skills and knowledge, but also to instil into them our passion for what we do.

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News on LinkedIn

Do you wish to see more stories and updates on our sustainability journey and do you want to get more insights and a glimpse “behind the scene” of Dolder Hotel AG? Then Follow us on Linkedin.

LinkedIn Dolder Hotel AG